Account, Payment, and Subscription
- What happens after my trial period expires?Once your trial period expires, your account will automatically roll-over to a paid subscripton and your registered credit card will be charged.
- I forgot my log-in email, how do I retrieve it?You should have received a confirmation email from iwonder after signing up, so search your email accounts for an email from seb@iwonder.com with the subject line "Welcome to iwonder."
- How do I change my password?If you wish to update your password, first you must log-out of iwonder (if you are signed in).
- How do I update my username?Changing usernames (this is the email address you used to sign-up with iwonder) is normally not allowed. However, under some circumstances, like a misspelled email address, this will be permitted....
- How do I change/update my credit card registered with iwonder?Here are the steps to update your credit card details:
- How do I pay iwonder?Your credit card and debit card will come in handy at this point. Your card will be charged after your free trial. If you signed up for the 30-day plan, you will be charged the next month's subscri...
- Help! I was charged US$1 during my free trial!Don't fret. This is just part of the card authorization process. The payment system just needs to check if the credit/debit card used is valid or not. Don't worry as this is just a temporary author...
- Cancel accounts created using an Apple ID / itunes accountIf you signed up for an iwonder account using your Apple ID credentials, you must follow the steps below to cancel your account:
- How do I unsubscribe / cancel my account?We don't wanna see you go but if there's no stopping you, there are 4 ways to cancel your account --