Troubleshooting

Troubleshoot Errors
If, by some mischief of fate (of the video streaming world), you encounter an error or the video or app froze, the first step is to do some basic tr...
Tue, 13 Oct, 2020 at 8:30 PM
Help! The video froze and won't play!
Video playback problems are sometimes inevitable and we're really sorry about that. If your internet connection is stable and it's not the problem...
Tue, 20 Oct, 2020 at 5:17 PM
The video is playing but there's no audio!
First, make sure the phone, tablet, computer, or TV is not muted. Next, try playing another video and check if the issue is affects  just one specific vid...
Tue, 20 Oct, 2020 at 5:19 PM
CHROMECAST: Unable to cast
First, make sure that you are casting from a mobile device (a tablet or a mobile phone) or from your laptop's Chrome browser. Second, make sure that bo...
Tue, 20 Oct, 2020 at 5:20 PM
APPLE TV: There's a video but NO AUDIO
Try the following steps if you are experiencing audio issues using the iwonder app on your Apple TV (we work best on tvOS 13 and up) or playing via airplay ...
Tue, 13 Oct, 2020 at 8:38 PM