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Knowledge base
Solutions and Frequently Asked Questions
Getting Started
5
How do I sign up for an account?
What's included in the free trial?
How do I subscribe to iwonder? What subscription packages are available?
Which devices and platforms is iwonder available on?
What is the required internet speed?
Using iwonder
6
iwonder Top Features
How much data will I consume watching one documentary?
How often do you update iwonder's library?
Is streaming in HD possible?
How many devices can I use with iwonder?
See all 6 articles
How-to's
6
How to enable subtitles?
How to set up iwonder on Apple TV?
How to set-up iwonder on Android TV?
How to cast using Chromecast?
How to adjust video quality?
See all 6 articles
Account, Payment, and Subscription
9
What happens after my trial period expires?
I forgot my log-in email, how do I retrieve it?
How do I change my password?
How do I update my username?
How do I change/update my credit card registered with iwonder?
See all 9 articles
Features
4
FEATURE: Download and Watch Offline
FEATURE: Continue Watching
FEATURE: Video watchlist/playlist
FEATURE: Picture-in-Picture
Coronavirus and Me
0
For Partners, Directors, Film makers, Studios
1
Distributing your film on iwonder
Optus Subscribers
2
How do I subscribe to iwonder via Optus Subhub?
How do I cancel my subscription service?
Troubleshooting
Troubleshooting
6
Troubleshoot Errors
Help! The video froze and won't play!
The video is playing but there's no audio!
CHROMECAST: Unable to cast
APPLE TV: There's a video but NO AUDIO
See all 6 articles
Overview
About iwonder
2
What is iwonder?
Where is iwonder available?
Legal
3
Terms of use
Privacy Policy
End-user License Agreement